1. Introduction
At ReservaBabi, we respect your right to have your personal data deleted. This page explains how to request account deletion and which data is affected.
2. How to delete your account
From the mobile app
- Open the ReservaBabi app
- Go to Settings
- Tap Delete my account
- Confirm your choice
By email
Send an email to contact@reservababi.com with the subject "Account deletion request".
3. Data deleted
The following data will be permanently deleted:
- Personal information (name, email, phone)
- Profile photo
- Preferences and settings
- Search history
- Reviews and comments
- Unconfirmed bookings
- Unused event tickets
- Saved payment data
4. Data retained temporarily
| Data type | Duration | Reason |
|---|---|---|
| Financial transactions | 5 years | Accounting and tax obligations |
| Invoices and receipts | 10 years | Legal obligations |
| Data related to ongoing disputes | Until resolution | Legal protection |
5. Processing time
Processed within a maximum of 30 business days. Confirmation by email. Your account will be deactivated during this period. You can cancel within 14 days by logging back in.
6. Consequences of deletion
- Loss of access to active bookings
- Cancellation of upcoming tickets
- Loss of booking history
- Loss of loyalty points
- Inability to recover your data
Important: If you own an establishment, please close your active bookings before requesting deletion.